For any items you receive that are defective or damaged upon receipt, a refund or replacement of materials will be provided. Customers requesting an exchange due to damage from shipping, factory defect, or incorrect product must return the original product to Mars Hill Productions before receiving their replacement product. Mars Hill Productions is not responsible for items damaged after delivery and will not be eligible for a refund.
Hand assembled DVDs are final sale. This excludes any manufacturer defects. Mars Hill Productions will replace DVDs with factory defects only.